![]() ![]() We were impressed with their insights into the needs and challenges global small and medium business (SMB) helpdesks face. So why have Google Capital, Accel Partners and Tiger Global pumped $94 million into the company over the last three-and-a-half years? Shekhar Kirani of Accel says: “When we met Freshdesk, it was a team of six in a small 1st floor house in Chennai, with a Beta product and no paying customers…We were sold on the day we met the team and Girish. That’s less than a 10th of Zendesk, currently valued at $1 billion. And on the outside, it perhaps rakes in $10 million in revenue. But back-of-the-envelope calculations indicate that after its last round of funding, it is now valued at $100-150 million. Since the time it started out in 2012, it has managed to raise $94 million until now.įreshdesk does not share numbers. ![]() ![]() It just raised $50 million from Accel Partners in Series E funding. Then there is the attention Freshdesk is receiving from investors. When coupled with the build-in-India model, Freshdesk gets a clear cost advantage of 30-40% that translates into a cheaper product for the consumer. But Freshdesk is working at building capabilities to create a sedan out of India. Sharad Sharma, co-founder of BrandSigma and a volunteer at iSpirt, a software products think tank, says that if Zendesk is a sedan like Honda City, then Freshdesk is a hatchback like Hyundai’s i10. So what got Zendesk, a company five years older than Freshdesk and with revenues at $127 million, all worked up? So they came up with this brilliant, half-baked social strategy of bad-mouthing us on Twitter." The exchange came to a close when Mathrubootham concluded on “….Ben Kepes is a paid blogger for Zendesk… But with all the customers who have been switching over from Zendesk and our recent funding from Accel Partners, they probably realize we are not going to go away anytime soon. Mathrubootham grabbed the opportunity to get all of those listening in on a now-public conversation to sign up for a free trial of Freshdesk for 30 days. It got uglier when Mikkel Svane, CEO of Zendesk, called Freshdesk “A Freaking-RIP OFF". To which Mathrubootham replied, “Making an unsolicited attack on our nationality reflects badly on u, not us. A representative of the Cloud Group called Freshdesk a “bunch of Indian cowboys" on Twitter. Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.The conversation then turned nasty. – $95/agent/month or $79/agent/month/annual billing – $59/agent/month or $49/agent/month/annual billing – $18/agent/month or $15/agent/month/annual billing You can easily sign up for Freshdesk free trial here. All plans include 24/7 email support and 24/5 phone support.
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